Shipping Policy – Elsie Sydney

At Elsie Sydney, we aim to make your shopping experience as smooth as possible, from placing your order to receiving it at your doorstep.

We currently deliver to Australia and New Zealand, with free standard shipping on all orders.

Order Processing

• Orders are processed within 1–2 business days (Monday to Friday).

• Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Delivery Times

Our estimated delivery timeframe includes order processing and transit time:

• Handling time: 1–2 business days

• Transit time: 3–8 business days, depending on your location
  

  • Total delivery time: 4–10 business days

  
  

These estimates apply to both Australia and New Zealand. Actual delivery times may vary depending on local carriers, customs clearance, and other factors outside our control.

We work with international fulfilment partners, and some orders may be shipped directly from overseas facilities.

Shipping Options

We currently offer Standard Shipping on all orders.

Shipping is free across Australia and New Zealand, with no minimum order value.

Important Information

• Orders placed before 9:00 PM (AEST) on business days will enter our processing queue that day.

• Delivery times are calculated from the date your order is processed and dispatched.

• Some orders may require additional verification for security reasons.

• Orders over AU$50 may require a signature upon delivery.

• You can track your order using the tracking link provided in your shipping confirmation email.

• Delivery estimates may be affected by public holidays, customs processing, or unexpected carrier delays.

Need Help?

At Elsie Sydney, we want you to feel confident about your order and know when to expect your delivery.

If you have any questions about shipping, tracking, or an existing order, our customer care team is happy to help.

Email: support@elsiesydney.com

We normally respond within 24 hours on business days.